SEPA Generator Pro · v1.0.0

SEPA Generator Pro support

Find help with downloads, activation, billing, cancellation, refunds, and technical issues.

Billing, invoices, and subscription management are handled by Lemon Squeezy as our Merchant of Record. There is no separate SEPA Generator account.

Download and install Pro

Get the installer

Pro is a packaged desktop application for Windows, macOS, and Linux. Each installer bundles its own Java runtime, so no separate Java installation is required. The Pro download page shows current installer availability for each platform.

You need a license to run Pro

Pro is a paid annual subscription at €119/year. Pricing and what Pro adds over the free Community Edition are explained on the Pro page. The Community Edition remains free and open source.

Licensing and activation

Activate Pro

Activation follows four steps:

  1. Purchase a Pro subscription.
  2. Receive your license key by email from Lemon Squeezy when the purchase completes.
  3. Install and open SEPA Generator Pro.
  4. Enter the license key in the application's activation screen.

The activation is stored locally on that computer in encrypted form. Activating and validating a license uses the internet, but that is separate from payment-file processing — your SEPA files are never uploaded for licensing.

3 activations

One annual licence may be activated on up to 3 devices used internally by the purchasing individual or organisation. It may not be shared outside that organisation or resold. See terms, licensing & refunds for the licensing conditions that apply.

Deactivate or replace a device

Before you replace, reinstall, or decommission a computer, deactivate the license on that device so the activation is released for another machine. If the device is no longer available, or an activation cannot be released, email [email protected] and we will help. Activations are managed in the application and by support — there is no browser-based activation manager.

Recover a license key

Search the mailbox you used at checkout for the Lemon Squeezy purchase or license email. The Lemon Squeezy billing portal also shows your order where applicable. If you still cannot find the key, email [email protected] with the purchase email address. We will never ask you for payment-card details or passwords.

Billing, cancellation, and refunds

Manage billing and invoices

Lemon Squeezy handles billing, receipts and invoices, payment-method updates, and subscription management. Open the portal to download an invoice or change your payment details.

Open the Lemon Squeezy billing portal

Cancel renewal

Cancel your subscription in the Lemon Squeezy billing portal. Cancelling stops the next renewal. It does not normally end the period you have already paid for, so Pro access usually continues until that period ends, subject to the license terms. Cancelling is not the same as a refund, and deleting or uninstalling the application does not cancel the subscription.

Request a refund

Every Pro charge — the initial purchase and each annual renewal — comes with a 14-day money-back guarantee. Send refund requests to [email protected] from the purchase email address within 14 calendar days of the charge; no reason is required. Include the Lemon Squeezy order or invoice number when you have it — never send full card details. Refunds are issued through Lemon Squeezy to the original payment method and can take several business days to appear. Full details are in the terms and refund policy.

Founding price

Pro is €119/year as an annual subscription. Founding subscribers keep that price for as long as the subscription stays continuously active. If a subscription lapses, a later purchase is made at the price current at that time.

Contact Pro support

What to include

To get a useful answer quickly, tell us your operating system, the SEPA Generator Pro version, whether the issue concerns Credit Transfer, Direct Debit, validation, migration, installation, or activation, the exact error message, and the steps that produced it.

Please do not email real payment files containing personal or banking information unless we have specifically agreed a secure process with you. A minimal anonymised sample is usually enough to reproduce a problem. See the privacy note.

Which address to use

For Pro licensing, activation, billing, and technical issues, email [email protected].

For general product questions, Community Edition questions, and pre-purchase questions, email [email protected].

Common questions

Where do I download SEPA Generator Pro?

The Pro download page shows current installer availability for Windows, macOS, and Linux. Pro is a packaged desktop application that bundles its own Java runtime, so no separate Java installation is required.

Where is my license key?

Your license key is sent by email when the purchase completes, from Lemon Squeezy as Merchant of Record. Search the mailbox you used at checkout. If you cannot find it, email [email protected] from or with the purchase email address.

How many devices can I activate?

One annual SEPA Generator Pro licence may be activated on up to 3 devices used internally by the purchasing individual or organisation. It may not be shared outside that organisation or resold.

How do I move Pro to a new computer?

Deactivate the license on the old computer before you replace or reinstall it, which frees an activation for the new machine. If the old device is no longer available, email [email protected] and we can help release the activation.

How do I get an invoice or update my payment details?

Invoices, receipts, payment methods, and subscription details are managed by Lemon Squeezy in the billing portal. There is no separate SEPA Generator account.

How do I cancel renewal?

Cancel the subscription in the Lemon Squeezy billing portal. Cancelling stops the next renewal; it is not a refund, and your Pro access normally continues until the end of the period you have already paid for. Uninstalling the application does not cancel the subscription.

How do I request a refund?

Email [email protected] from the purchase email address within 14 calendar days of the charge. The money-back guarantee covers the initial purchase and renewal charges, and no reason is required. Include the Lemon Squeezy order or invoice number when you have it, so we can locate the transaction. Never send card details. Refunds are issued through Lemon Squeezy to the original payment method and can take several business days to appear.

What information should I send to support?

Your operating system, the SEPA Generator Pro version, whether the issue concerns Credit Transfer, Direct Debit, validation, migration, installation, or activation, the exact error message, and the steps that produced it. Do not email real payment files containing personal or banking data — send a minimal anonymised sample instead.